Documentation is very important to each customer but companies often see documentation as an afterthought, an add-on, or an extra that doesn’t bring in more revenue. As a result, updating product documentation doesn’t always get the priority it deserves.
In her article, How Out-of-Date Documentation Can Cost You, Your Brand and Your Company, Jacquie Samuels provides some insight on why treating documentation as an add-on or an afterthought can be a costly mistake. She goes on to explain how out-of-date documentation is really worse than providing no documentation at all.
Read How Out of Date Documentation Can Cost You, Your Brand and Your Company and then leave a comment here with your thoughts. Is documentation being shortchanged where you work? How have you overcome this misconception in the past? We’d love to hear from you.
